Two Ways to Access Casino Support
At Old Havana Online Casino, we’re committed to making your gaming journey seamless and exciting. Our dedicated support team is on standby 24/7 to tackle any challenges, from account hiccups to payment queries or technical snags. With a variety of contact methods and lightning-fast responses, help is always within reach whenever you need it.
Your Support Options
Live Chat
Available 24/7 with instant responses, our Live Chat is your go-to for urgent matters. Simply click the Live Chat button on our website homepage, input your username, and describe your issue briefly to get started. It’s perfect for quick fixes like account recovery or game troubleshooting, and works flawlessly on both desktop and mobile devices for real-time interaction.
Email Support
For less pressing concerns or when you need to provide detailed info, reach out via email at support@oldhavanaonlinecasino.com. Expect a reply within 24 hours. This method suits payment disputes, account verification, or intricate technical issues. To speed things up, include your username, transaction ID if relevant, and a clear outline of your problem.
Phone Support
Need immediate help? Call our toll-free hotline at +1 800 456 7890, available 24/7. This option is ideal for critical situations like payment failures or account lockouts. Have your account details handy for swift verification and resolution.
FAQ and Help Center
For quick solutions without direct contact, visit the Support section on our site. Our comprehensive FAQ and Help Center cover everything from registration and login fixes to deposit/withdrawal processes, game rules, and bonus claiming. It’s the perfect resource for instant answers to frequent questions.
The Support Experience
We offer multi-channel assistance, letting you pick live chat, email, or phone based on your issue’s urgency. Our responsive, professional agents are trained to resolve a wide range of concerns efficiently. Plus, with multilingual assistance, we cater to players from across the globe, ensuring everyone gets the help they need in their preferred language.
Our Support Policies
Your security is paramount at Old Havana Online Casino. We use cutting-edge SSL encryption to safeguard your data and transactions. For added protection, we may require identity verification during account recovery or withdrawals. Additionally, if you’re looking to manage your gaming habits, our team can assist with setting deposit limits or initiating self-exclusion for responsible play.
Troubleshooting Tips
Login Issues
Struggling to access your account? Start by clearing your browser cache and cookies or use the “Forgot Password” link to reset your credentials. If the problem persists, jump into Live Chat for rapid assistance with recovery.
Payment Problems
If a transaction isn’t going through, check its status in the Banking section of your account. For pending withdrawals, ensure you’ve met wagering requirements and completed verification. Still stuck? Reach out via email or phone with your transaction ID for a thorough review.
Game Performance Issues
Facing lag or crashes? Try restarting your device, updating your browser, or checking your internet connection. Clearing your cache can also boost performance. If issues linger, connect with Live Chat for hands-on troubleshooting in real time.
Support Quality Assurance
We value your input at Old Havana Online Casino. Share feedback on your support experience to help us refine our services. For issues needing extended resolution time, expect regular email updates from our team. Above all, we’re committed to addressing urgent matters swiftly, keeping your satisfaction at the forefront.
At Old Havana Online Casino, dependable and approachable customer support is always just a click or call away. Whether it’s an account query, payment concern, or game glitch, our team is ready to ensure your gaming remains smooth and full of excitement.