Terms and Conditions

These conditions of use explain the main rules that apply when you access or use the Old Havana Casino website, create or use a player account, play games, participate in promotions, or use any related services provided through the platform.

By visiting the site, registering an account, depositing, playing, or claiming an offer, you agree to follow these platform rules. They are here to set clear expectations, outline key rights and responsibilities, and help keep play fair, secure, and transparent for everyone.

Who can use the platform (adults only)

Old Havana Casino is intended for adults only. You must be of legal gambling age in your jurisdiction to register and play.

You are responsible for making sure that online gambling is legal where you are located and that you may use the services under local rules. The operator may restrict or block access in certain countries or regions, and features (including payment methods and promotions) may not be available everywhere.

Setting up an account the right way

When you register, you agree to provide accurate, complete, and up-to-date information. This includes details such as your name, date of birth, address, email, and any other information requested during registration or later account checks.

Key expectations include:

• Your account must be registered in your own name.
• You may only create and use the number of accounts permitted by the operator (normally one per person/household/device, unless the operator states otherwise).
• You must keep your contact details current so we can reach you about important account matters.

If details are incorrect or misleading, account functions (including withdrawals and promotional eligibility) may be limited until the information is corrected.

Identity checks (KYC) and verification reviews

To protect players and meet compliance obligations, Old Havana Casino may request verification at any time. This can happen when you register, when you request a withdrawal, when deposit or gameplay patterns require review, or when promotions are claimed.

Verification may include requests for documents or information such as:

• proof of identity and age
• proof of address
• confirmation of payment method ownership
• additional security questions or supporting information where needed

If verification is incomplete, some services may be restricted while the review is pending.

Keeping your account secure

You are responsible for keeping your login details confidential and for all activity that occurs through your account. If you believe someone else has accessed your account, contact support as soon as possible and change your password promptly.

Player accounts are personal. They may not be shared, transferred, sold, or used on behalf of someone else. Using another person’s account (or letting someone use yours) can lead to restrictions or closure to protect the integrity of the platform.

Deposits, withdrawals, and account balances

Deposits and withdrawals are processed through the payment methods offered in the cashier. Availability, limits, processing times, fees (if any), and eligibility may vary by location, banking rules, and internal checks. Supported methods may include Visa, MasterCard, American Express, ACH, Bank Transfer, Money Order, InstaDebit, and Neteller, but not every option is available in every region or at every moment.

Withdrawal requests may be reviewed before approval. Reasonable checks can include identity verification, payment method verification, fraud-prevention screening, and confirmation that bonus conditions (if a promotion was used) have been met. In some cases, we may ask that withdrawals are sent back to the original payment method where possible.

Your displayed balance may include funds subject to review (for example, pending deposits, reversals, chargeback investigations, or promotional restrictions). If you notice anything that looks incorrect, contact support before continuing play.

Bonus rules that matter (promotions, free spins, free chips)

Bonuses and promotions can provide extra value, but they also come with bonus terms that apply in addition to these service terms. Always check the specific promotion details shown on the offer and in your account before opting in.

Common rules you may see include:

• eligibility requirements (new players only, one per person/household/device, country restrictions)
• wagering requirements (playthrough) and how they are calculated
• time limits to use the bonus and complete wagering
• game weighting or game restrictions (some offers apply only to slots or selected titles)
• maximum conversion or maximum cashout rules (especially on no-deposit offers)
• bonus code entry at the cashier (many offers require opt-in using a code)

Examples of offer conditions that may apply at Old Havana Casino include:

• a no-deposit free chip may have a higher playthrough requirement and a capped cashout (often up to $100)
• welcome and reload bonuses may require wagering on deposit plus bonus within a set window
• free spins may apply only to selected slot games and require wagering on winnings

If bonus terms conflict with these site terms, the specific bonus terms for that promotion generally take priority for that offer.

Game access, software, and service availability

Old Havana Casino aims to provide reliable access to games and services, including titles delivered through Real Time Gaming software. However, availability can vary due to location rules, device compatibility, internet connection quality, scheduled maintenance, platform updates, or technical issues.

Games, features, promotions, and site content may be added, removed, paused, or limited at any time. We do not promise that any particular game, bonus, payment method, or feature will always be available.

Fair play standards and prohibited behavior

Using the platform means playing fairly and using the services for lawful entertainment purposes only. Prohibited behavior includes, but is not limited to:

• providing false or misleading information
• attempting to bypass location or access restrictions
• fraud, collusion, or coordinated play intended to gain an unfair advantage
• chargeback abuse or intentional payment reversals after play
• bonus abuse (including using multiple accounts or patterns designed to exploit promotion rules)
• using bots, scripts, automation tools, or unauthorized software to influence gameplay or claim offers
• attempting to interfere with the site, games, cashier, or security systems
• allowing another person to use your account

If you are unsure whether an action is allowed, ask support before proceeding.

When Old Havana Casino may limit or close an account

To protect players and the platform, Old Havana Casino may refuse service or take reasonable action when it believes rules have been broken or a review is required. Actions may include:

• limiting account functions (such as deposits, withdrawals, or bonus eligibility)
• pausing a promotion or removing promotional credits linked to misuse
• delaying a transaction while checks are completed
• suspending or closing an account where serious or repeated issues occur

These measures are intended to be proportionate to the situation, and the goal is to resolve issues fairly while maintaining platform integrity.

Handling mistakes, malfunctions, and technical interruptions

From time to time, errors may occur - for example, incorrect display information, game malfunctions, bonus miscalculations, wrong balances, interrupted sessions, or cashier pricing/crediting issues.

When a clear error happens, Old Havana Casino reserves the right to correct the mistake and address the outcome in a fair and reasonable way. If you notice something that appears incorrect, stop play and contact support so it can be reviewed.

Responsible gaming and player protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun or starts creating stress, we encourage you to use available responsible gaming tools and limits, or seek support.

For practical guidance and safer-play options, visit our Responsible Gaming page.

Site content and intellectual property

The website’s design, logos, branding, text, graphics, software elements, and other original materials belong to Old Havana Casino or its licensors. You may not copy, reproduce, modify, republish, distribute, or commercially exploit site content without prior written permission, except where allowed by applicable law for personal, non-commercial use.

Third-party services and external providers

Some parts of the service may be provided through third parties, such as game studios, payment processors, identity verification partners, hosting providers, or analytics tools. These providers may have their own operational requirements and availability limits.

Where third-party tools are used, Old Havana Casino remains focused on delivering a secure experience, but certain features may depend on external systems that are outside the operator’s direct control.

Liability limits (in plain language)

Old Havana Casino is not responsible for losses or damages caused by events outside reasonable control or by circumstances such as:

• interruptions, delays, or technical failures affecting the site or your device
• unsupported browsers, devices, or connection issues on your side
• third-party outages (payment networks, telecom providers, software providers)
• user error, forgotten passwords, or unauthorized access due to shared credentials
• force majeure events (events that cannot reasonably be predicted or prevented)

Nothing in these terms limits rights that cannot be excluded under applicable law.

No promises of uninterrupted service

The website, games, and services are provided on an “as is” and “as available” basis. We work to keep the platform functioning smoothly, but we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to these conditions of use

Old Havana Casino may update these service terms from time to time to reflect changes in operations, legal requirements, security practices, or platform features. The latest version posted on the website applies from the date it is published, unless stated otherwise.

You should review this page periodically. Continued use of the platform after an update means you accept the revised terms.

Other policies you should review

These site terms work alongside other important pages on the website, including our Privacy Policy. Depending on your activity, additional rules may apply, such as bonus-specific terms, cookie information, and identity/AML-related procedures shown across the site.

Contact Old Havana Casino support

If you have questions about these platform rules or your account, contact our support team using the official channels:

• Email: support@oldhavanacasino.eu
• Phone: Toll Free USA and Canada: 1-888-222-3098

These terms are designed to set clear, reasonable expectations for account use, payments, promotions, and fair play. By continuing to use Old Havana Casino, you confirm that you understand and accept them.